100% QA coverage. Zero extra headcount.
Your clients expect proof of quality, but manual QA hears 2% of calls. Call Trace scores every conversation against the right client script — so SLA reports build themselves.
- 300 free minutes
- No credit card
- Live in one day
Different clients. Different scripts. One overloaded QA team.
Analysts juggle client forms by hand and review a few calls per agent.
Every call is scored against the right client script — automatically.
Client reports take days because scores live in scattered spreadsheets.
Dashboards show compliance by client, campaign, and agent in real time.
Onboarding a new client means weeks of QA calibration.
Upload the client's script and score calls the same week.
One platform for every client scorecard
Per-client script libraries
Separate scripts and mandatory phrases for each client program.
Multi-language transcription
Score calls in every language your floor handles.
Coaching signals per agent
See which stages each agent misses — by client and by team.
Audit-ready evidence
Call-level proof for any client question about QA.
Prove quality on every client call
Run a pilot on your own recordings. 300 minutes of analysis free — no credit card.
No credit card · Pilot on your data