Quality that survives Black Friday
When queues spike, scripts are the first thing agents drop — and manual QA never notices. Call Trace scores every call for upsell stages and policy language, at any volume.
- 300 free minutes
- No credit card
- Live in one day
Peak season breaks your QA process first
Temporary agents improvise and brand scripts get skipped under queue pressure.
Every call is scored for mandatory brand and policy phrases automatically.
Returns and warranty issues surface only when CSAT drops.
See who misses refund policy language before customers escalate.
Protect revenue and brand on every call
Returns and warranty scripts
Verify policy language is delivered before issuing refunds.
Upsell stage tracking
See which agents complete offer and save attempts.
Peak-season scale
Score 100% of calls without hiring temporary QA staff.
One standard across channels
The same script criteria for phone, chat, and callbacks.
Get ready before the next peak
Run a pilot on your own recordings. 300 minutes of analysis free — no credit card.
No credit card · Pilot on your data